Thank you for shopping with Wrtn Apparel. We hope you are satisfied, but if you aren’t, here is our policy.

1. Cancellation

  • Orders can be cancelled within [X hours/days] of placement before it ships.

  • To cancel, contact our customer support via email or phone.

  • If the order has already been shipped, cancellation may not be allowed; you may need to return the item as per return procedure.

2. Returns / Refunds

Eligibility for Returns/Refunds

  • You may request a return or refund within [e.g. 7 / 14 / 30] days from delivery.

  • The item must be unused, unwashed, with original tags and packaging intact.

  • You must provide proof of purchase (order number, invoice).

Process

  1. Contact us at [support@wrtnapparel.com] with order details and reason for return.

  2. We will issue a Return Authorization (RA) number.

  3. You must ship the item back to our address (specified in RA).

  4. Once we receive and inspect, we will approve or reject the refund based on condition.

  5. Refund will be processed within [7–10 business days] to your original payment method (or store credit, as decided).

Shipping Costs & Deductions

  • Return shipping cost is borne by [customer / we (depends on your policy)].

  • Original shipping cost (if any) may not be refundable.

  • In some cases, a restocking fee of [X%] may apply (only if previously disclosed).

Non-returnable Items

  • Customized, personalized items

  • Items marked “final sale”

  • Underwear, intimate apparel (if hygiene sealed)

  • Products damaged due to misuse

3. Exchanges

If you want a different size/color, treat it as a return + new order (subject to availability).

4. Refund Exceptions

We reserve the right to refuse refund if return conditions are not met.